Here's the information for each session today. We're focusing on three features that can make a huge difference in the way you use QAlert

Our first session deals with two of the newest editions - the on hold status and activity reasons - which can help you manage the service requests that may be open for much longer periods than you'd like. Our second session focuses on custom fields, and how those fields make a difference in how you can collect and report on data. Our third session is about the best ways to incorporate map services.

And, of course, we have two great guests to kick things off (Kirsten Wyatt of ELGL) and wrap things up (Nick Kittle, author and government innovation specialist). 


Providing you with an opportunity to connect and interact with other QAlert users around the country is one of the reasons why we're running this event. We want you to hear from other users, interact in chat, and maybe even support each other afterward. 

It's part of the mission of ELGL (Engaging Local Government Leaders) to provide ways for its members to work together, interact  network outside of the office. Kirsten is going to explain why connecting and having a support network is important to your professional life.

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Are you pestered by service requests that seem to stay open forever, helpless to do anything except watch the clock tick? You can press pause on those stubborn requests, banishing them from your sight until you’re ready to resolve them. If you're worried about your average time to close, the ON HOLD status will help. And Activity Reasons will help you identify the root cause of service delays, empowering you to address them and improve your quality of service. 

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Yes, QAlert comes out-of-the-box with the same look and feel for all of you. But there are endless ways that you can customize your installation with the building of custom fields. Centralize your data and your reporting by incorporating your department forms and spreadsheets into QAlert.  

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What exactly can GIS layers do for you in QAlert? Are they helping you or hurting you? Glad you asked. We'll answer those questions, as well as share some best practices for managing your GIS-based information. 

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Well, what happened today? We'll recap everything, have some special prizes giveaways (such as free user training time and free custom report builds), and a special message from government innovation expert Nick Kittle. There's a catch here, though. You have to be present to win!

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