Our primary purpose in collecting personal information is to provide you with a safe, secure online application. In order to do so, QScend must collect information to identify users, and to allow our users to identify each other. We only collect information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, delivery information and other personal information as indicated on the forms throughout the Site and the Services. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.
Under some circumstances, users may require additional information in order to authenticate you, including, but not limited to: your name or your address. We may also use financial information, including credit card information, to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our Services.
We may use third party tracking-utility partners to automatically track certain information to increase security such as IP addresses, email addresses, and other information through log files.
If you establish a credit account with us to pay the fees we charge, we may collect some additional information, such as a billing address, a credit card number and a credit card expiration date.
If you send us personal correspondence, such as emails, requests for demos or letters, we may collect information, such as name, email address and phone number, into a file specific to you.
Our Use of Your Information
We use your information to facilitate the Services you request. We use your information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe exchange of documents for review and delivery; collect fees owed; authenticate users, inform you about online and offline offers, products, services (if you wish to no longer receive these offers you may follow the unsubscribe instructions contained in each of the email communications you receive), and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions and policies; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
If you choose to use our Service and pay with a credit card or corporate invoice, we use your address and billing information to bill you and provide associated support.
Our Disclosure of Your Information
Internal Service Providers for Our Operations
We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you (e.g., data center hosting), and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to contractual restrictions that limit their use and disclosure of information we provide them.
QScend cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. Therefore, in response to a verified request by law enforcement or other government official relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, company name and usage history without a subpoena. Without limiting the above, in an effort to respect your privacy we will not otherwise disclose your information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of such information is necessary to prevent imminent harm or financial loss or report suspected unlawful activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Internal Service Providers under confidentiality agreements, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
If QScend is involved in a merger, acquisition, or sale of all or a portion of its assets, we will endeavor to notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
We may offer publicly accessible blogs or community forums on the Site. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Your Use of Other Users' Information
In order to facilitate interaction among users, the Site may allow you limited access to other users' contact and status information.
Control of Your Password
You are responsible for all actions taken with your User ID and password, including fees charged to your account, and all actions taken with your account. Therefore we do not recommend that you disclose your QScend password to any third parties. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
Accessing, Reviewing and Changing Your Personal Information
We offer you the ability to automatically review and change the information you submit to us by logging into the Site and entering in the new information yourself. Generally, we will not modify your personal information based on your request because it is difficult to authenticate your account manually. You can change your password, contact information, financial information, and user preferences by going to the profile area. You must promptly update your personal information if it changes or is inaccurate. Changing your personal information will not impact any completed transactions.]Upon your request, we will deactivate your account, contact information, billing information, shipping information, and financial information from our active databases. To make this request, email email@example.com. Such information will be deactivated as soon as reasonably possible based on your account activity and in accordance with our deactivation policy and applicable law.
We may retain in our files some personal information, and past document transactions to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such personal information will be deactivated from member viewing and will only be available to select QScend personnel.
Other Information Collectors
Your information is stored on servers located in the United States. These servers are owned and maintained by third parties on QScend’s behalf. We use reasonable procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls" and Secure Socket Layers. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet and QScend makes no guarantee or warranty of any kind regarding surety of data. If you have any questions about security on our Site, you can contact us at firstname.lastname@example.org.